Complaints
How to Make a General Complaint
If you wish to complain about our services, contact Mercurien’s Complaints Officer
1800 002 010
Mercurien Insurance Pty Ltd
Level 10, 45 Clarence Street
Sydney NSW 2000
complaints@mercurien.com
Your complaint will be acknowledged in writing within 1 business day. We will resolve your complaint within 30 calendar days, provided we have all the necessary information and have completed the investigation required.
In cases where further information, assessment or investigation is required we will agree reasonable alternative time frames. If we cannot agree, we will treat your complaint as a dispute.
We will keep you informed of the progress of our reposes to your complaint at least every 10 business days.