Complaints
How to Make An Insurance Complaint
Policies Taken Out Before January 2023
Contact Insurx on 02 8233 3176 or by email
Policies Taken Out After January 2023
Contact Assetinsure on 02 9251 8055 or by email
How to Make a General Complaint
If you wish to complain about our services, contact Mercurien’s Complaints Officer
1800 002 010
Mercurien Insurance Pty Ltd
Level 10, 45 Clarence Street
Sydney NSW 2000
complaints@mercurien.com
We will acknowledge receipt of your complaint within 1 business day and attempt to resolve it within 30 calendar days. Mercurien is a member of the Australian Financial Complaints Authority, an external dispute resolution scheme. If you are unsatisfied with the manner in which we handle your complaint, you are entitled to take your complaint to them. Their contact details are on their website at www.afca.org.au