MERCURIEN CASE STUDIES

© Mercurien Pty Ltd JUNE 2023

CASE STUDY 1

NO FEEDBACK NO COACHING

  • What’s happening within a fleet?

  • What does the utilisation of vehicles (a major asset) look like?

  • What risk behaviours are being undertaken by employees when they’re driving?

  • What’s the link between safe driving and eco-driving?

SUMMARY

  1. The Risk-behaviour results are in-line with similar case studies we’ve undertaken.


  2. Data shows that organisations are paying for an asset that is largely under-utilised.


  3. By developing a program around safe driving, organisations will reduce fuel usage.

CASE STUDY 2

ACCESS TO DATA, NO COACHING

  • When looking to change driver behaviour, is having a WH&S policy and providing drivers with access to data enough in itself?

  • What do the risk behaviours look like when there’s no supervisor feedback and coaching to drive the process?

SUMMARY

  1. Employees are not engaging in safe driving, even though their livelihood depends on having a drivers licence.


  2. The data implies that it’s only a matter of time before drivers lose their licence or have a serious accident.


  3. Directors and officers have an uninsurable personal liability when it comes to the duty of care that they owe their workers. No-one is exempt from this provision and this includes Public Servants and Volunteer Organisations.

CASE STUDY 3

FEEDBACK, THEN FEEDBACK REMOVED

  • Can good driving behaviours be maintained once feedback to the driver is removed?

  • To what extent are risk behaviours moderated longer term?

  • Where are we seeing slippage, and to what degree?

SUMMARY

  1. Speeding stood out as the key risk. 


  2. Once feedback is removed, risk behaviours tend to increase again over time. 


  3. The good news was an overall moderation in the extremity of risk events.

CASE STUDY 4

THE IMPACT OF ENGAGEMENT

  • Is there a difference between drivers who actively engage with the feedback as opposed to those who don't?

  • If so, to what degree?

  • What lessons can we take out of this to enhance driver-behaviour interventions going forward?

SUMMARY

  1. Significant risk reduction can be achieved when drivers are provided with objective feedback and engage with it.

  2. However some drivers find it difficult to review and make changes to their driving behaviour on their own. Possible reasons for this could stem from: Motivation; Personality; Cognitive Competencies.